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IdentityStores.com values our customers and respects their privacy a great deal. Below are frequently asked questions regarding our Internet security and privacy policies. If you have additional questions or concerns about our privacy policy, please contact us:
• by email to info@IdentityStores.com;
• by toll-free telephone at 1-877-668-3282; or,
• by writing to Customer Services, 3590 Hoffman Road East, St. Paul, MN 55110.
Frequently Asked Security & Privacy Policy Questions:
What kind of information does IdentityStores.com collect?
IdentityStores.com does not require customer login information to access any of our online store sites. Therefore, no personal information is collected or managed during any online store visit.
At time of purchase, we do require and collect your name, e-mail address, billing addresses, shipping addresses and payment information. This allows us to process and ship your order. All personal information remains private and safe from any outside parties. All payment transactions are handled securely through Verisign™ secure site encryption (covered below).
How does IdentityStores.com use my information?
When you make an online purchase through one of our online stores, we use your information to process your order. We will send you emails to confirm your order, and we may need to contact you via phone, mail or email if we have other questions regarding your order. In addition, you will automatically receive email updates about our products, services, contests, and promotions.
From time to time, we may also send you email to help us learn more about your shopping preferences. We also use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may send you notice about our products, services, contests and promotions through postal mail.
Through post-sale surveys, we sometimes collect customer responses in an effort to improve shopping experiences. We will utilize this opportunity to communicate with any customers who have expressed a desire to be contacted regarding their purchase experience. Post sale surveys can be skipped or completed in anonymity at any time.
Does IdentityStores.com share my information with any other third parties?
Occasionally, we contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.
In addition, when we team up with another company to offer or provide products, services, contests or promotions, we and the other company may cross-reference our customer databases to identify common customers. When we join with other companies to offer contests and promotions, customers may be asked to provide personal information to participate. This information would be used to notify winners or to fulfill promotional obligations.
You can participate in any “register to win” program without making an online purchase. To register for any giveaway or promotional contest without making an online purchase, send a self-addressed stamped envelope that will be received at IdentityStores.com at least 14 days prior to contest closure date.
Your register to win letter must contain: your true legal name, valid mailing address, current e-mail address (in desired), team or associations(s) you are located nearest and/or graduated from. IdentityStores.com will return to you a valid contest number for you to use when looking up contest or giveaway winners. Register-to-win letters should be sent to IdentityStores.com – Contest Registration, 3590 Hoffman Road East, St. Paul, MN 55110.
How do I change or delete my personal information?
Our customers do not login or maintain an identity or customer profile at IdentityStores.com. Therefore, there is no customer profile or information that would need to be updated, changed or deleted. We only use customer name, phone, e-mail and billing and shipping addresses to process and deliver orders. We only use customer provided e-mail and postal addresses to notify our customers of products, services, promotions and special offers.
How do I remove my information from email, phone, and postal mailing lists?
We want to communicate with you only if you want to hear from us. We do utilize your e-mail and postal address to notify you of products, services, contests and updates you provided at time of checkout.
If you prefer not to receive information from us, call us at 1-877-668-3282 or write us at IdentityStores.com Customer Services, 3590 Hoffman Road East, St. Paul, MN 55110.
Please note that such requests may take up to four to six weeks to become effective. In addition, if you ask us to remove your name and address from our email or postal mailing lists, we will maintain your name in a "do not mail" file to ensure that we can honor your request. Please also note that when you make a purchase, we will send you email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
How does IdentityStores.com protect children's privacy?
IdentityStores.com remains committed to protecting the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove any personally identifiable information from our files.
What about links to other Web sites and services?
IdentityStores.com may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which we recommend reviewing before visiting them. IdentityStores.com makes stringent efforts to only do business with respected, professional companies. We require same or similar privacy policies, but once a visitor is outside of the IdentityStores.com web site, we have no responsibility for linked Web sites. We provide these links solely for the convenience and information of our visitors. If you find unprofessional or inappropriate linking Web sites from any IdentityStores.com web page, please notify us immediately at 1-877-668-3282 or info@IdentityStores.com.
Credit Card Safeguard
At IdentityStores.com we safeguard the integrity of our customers' credit card information. We utilize Secure Sockets Layer (see SSL below) and highly secured encryption technology,. If your credit card or debit card ("credit card") is used in an unauthorized manner on our site (as determined by your credit card company), we will cover whatever amount your credit card company doesn't, up to $50.
If you're not comfortable shopping online, or would prefer to make your purchase via telephone, simply call us at 1-877-668-3282 or write us at: IdentityStores.com Ordering Information, 3590 Hoffman Road East, St. Paul, MN 55110.
SSL Credit Card Safety
Protecting the safety of your credit card information is not only important to us, but an expectation we continue to deliver consistently for all of our customers. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.
SSL is the most respected method of Internet encryption technology, which is a technological way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.
If someone steals your credit card information or uses your credit card in an unauthorized manner on our site (as determined by your credit card company) – through no fault of your own – we'll cover up to $50 of the charges your credit card company doesn't. We also utilize Internet investigation companies to track down any unauthorized usage and provide authorities with any pertinent information to bring thieves to justice.
What about my bank or credit card company?
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards as well. If your bank does hold you liable for any amount up to $50, IdentityStores.com will cover the liability imposed on you, up to $50. IdentityStores.com will cover this amount only if the unauthorized use of your credit card occurred at IdentityStores.com and through no fault of your own.
Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.
How do I know my credit card information is secure?
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at IdentityStores.com. If for any reason you cannot access the secure server, please feel free to place your order with us by phone us at 1-877-668-3282, or write us at: IdentityStores.com Ordering Information, 3590 Hoffman Road East, St. Paul, MN 55110. |
